Now that the cat [GoFormz] is out of the bag, we can’t create forms fast enough”
—Pete Wayne, Director of IT & Operations
Industry: Construction & Maintenance
Customer since: January 2013
Forms: Energy audits, time sheets and inspections
Paperwork and customer satisfaction don’t mix
Founded in 1946 to serve the petroleum industry, Oscar W. Larson Company now provides the automotive, airline, marine, restaurant, convenience store, and service industries with contracting solutions for all project needs.
Oscar W. Larson has a strong commitment to customer satisfaction, and proudly offers customers the best Service Department in the industry - available 24 hours a day, 7 days a week. That commitment to customer satisfaction prompted Oscar W. Larson to face its paperwork burden head-on by completely mobilizing its workforce. Serving 30% of the Fortune 500, Oscar W. Larson couldn’t compromise its professionalism by rolling out an incomplete mobile forms solution.
Mobile data capture isn’t enough
As the exclusive provider for DTE Energy, Oscar W. Larson frequently sends sales reps to perform energy audits at customer sites. During the audit, reps complete a form that spells out the kilowatt and cost savings of replacing light bulbs and using alternative sources of energy. In order to eliminate that trip back to the office to run calculations, generate a sales contract, and print a proposal for signing, the sales team needed a mobile form solution that could perform savings calculations right on the spot.
“When it came to evaluating mobile forms solutions, I left no stone unturned,” recalls Pete Wayne, Director of IT and Finance at Oscar W. Larson. “There are lots of mobile forms solutions that can capture data on mobile devices. Only GoFormz gave us the features we needed for our sales reps to automatically calculate a customers’ savings AND generate a professional-looking proposal they could sign right then and there.”
With GoFormz, an audit can end with a signed contract, instead of a trip back to the office.
“There’s only so much paperwork we can process,” Pete Wayne, Director of IT & Finance
With 200 skilled employees servicing the Mid-West, Oscar W. Larson generates tons of time-sheets. Once an employee clocked his hours, someone else had to manually re-key each entry into the WennSoft HR system—to the tune of 100,000 entries every year. GoFormz streamlines the brutal process by automatically updating the HR system every time an employee records his hours from an electronic time sheet form on his mobile device. Thanks to the GoFormz API, Oscar W. Larson can easily integrate mobile forms data with WennSoft. Wayne estimates the new process has saved Oscar W. Larson nearly $300,000 in labor costs.
Oscar W. Larson stores over 2.5 million documents in its DocLink content management system. With GoFormz, they can leverage that investment because all forms completed via GoFormz on mobile devices are saved in DocLink. Additionally, any field or property from GoFormz is mapped to DocLink, where forms are searchable with other content in the system.
Using existing forms is a top requirement
Oscar W. Larson’s technicians often perform onsite inspections and maintenance checks at customer sites. Mandated by the EPA, these inspections are performed at a granular level with a 6-page form from the government. Technicians must include pictures and comments, and the completed form must look like the original. With GoFormz, the technicians can perform the inspection on a mobile device, including photos and comments, and then present a complete, professional-looking, government-approved document that looks just like the original.
Mobile forms are spreading like wildfire; sales increase by $10M
“Now that the cat [GoFormz] is out of the bag, we can’t create forms fast enough,” jokes Wayne. After just one year on GoFormz, Oscar W. Larson has created over 100 templates and generated over 50,000 completed forms.
With GoFormz, Wayne estimates that Oscar W. Larson has generated $10M in sales, due to increased productivity and a faster, more accurate bidding process. Not to mention the competitive edge they’ve gained by using mobile devices to generate complete, professional, government-approved forms.